Terms and Conditions

1. About Us
ViagoTour is a brand of DKS Technology Co. Ltd., a tour company licensed by the TAT Tourism Authority (License Number: 14/04273). We offer a range of travel and tour booking services worldwide.

2. Bookings and Payments
We accept credit/debit cards (VISA, MasterCard, AMEX, JCB). All card payments require 3D Secure authentication and are processed securely by leading providers in Southeast Asia. After payment, you will receive a booking confirmation with a Tour Voucher.

3. Tour Voucher and e-Ticket
Upon payment confirmation, a Tour Voucher will be sent to your email. Please present this Voucher (printed or on your smartphone) to the tour staff on the date of your tour. The Voucher contains departure details and pickup information.

4. Amendments and Cancellations

• Amendments: Amendments are allowed up to 24 hours before the tour date free of charge, subject to availability.
• Cancellations: For cancellations made less than 24 hours before the tour, a fee of 150 THB per person will be charged. The remaining amount will be refunded to your credit card, excluding any card processing fees. Refunds may take 7-30 days depending on your bank and country.
• Last-Minute Cancellations: If a cancellation request is made less than 3 hours before the tour, no refund will be issued.
• Additional Charges: If a cancellation or amendment request is made close to the tour date and the supplier charges us for non-refundable reservations (e.g., hotel nights, special services), these costs will be passed on to the client.

To amend or cancel a booking, please follow the link in your email confirmation and call us. For non-urgent requests, send your booking details and voucher number to support@ViagoTour.com.

5. Limitation of Liability
ViagoTour is not liable for delays, cancellations, or disruptions outside our control, such as extreme weather, strikes, or unforeseen travel issues. We strive to inform you of any necessary changes to your itinerary.

6. User Conduct
You agree to respect local laws, regulations, and cultural customs. Any disruptive or inappropriate behavior may result in termination of your tour without refund.

7. Intellectual Property
All content on the ViagoTour website, including images, text, and logos, is owned by ViagoTour or licensed to us. Unauthorized use, duplication, or distribution is prohibited.

8. Amendments to Terms and Policy
ViagoTour reserves the right to update these Terms and the Privacy Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of these terms.

9. Contact Information
For any inquiries, amendments, or cancellations, please contact us:

Email: support@ViagoTour.com
DKS Technology Co. Ltd.
19/125 Soi Sukhumvit 13, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand